Iso Benessere Privacy Policy

Introduction

This Privacy Policy outlines the practices of Iso Benessere S.r.l. regarding the information collected from users accessing our website at isobenessere.com ("Site") or otherwise sharing personal information with us (collectively, "Users").

The data controller within the scope of data protection regulations, particularly the General Data Protection Regulation (GDPR).

User Rights

Users may request to:

1. Receive confirmation of whether personal information concerning them is being processed and access the stored personal information, along with additional information.
2. Receive a copy of voluntarily provided personal information in a structured, commonly used, and machine-readable format.
3. Rectify personal information within our control.
4. Erase personal information.
5. Object to the processing of personal information by us.
6. Restrict the processing of personal information by us.
7. Lodge a complaint with the supervisory authority.

However, please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

If you wish to exercise the above rights or receive more information, please contact our Data Protection Officer ("DPO") using the details provided below: contact@isobenessere.com  | +390421311700.

Retention

We will retain User's personal information for as long as necessary to provide our services, fulfill our legal obligations, resolve disputes, and enforce our policies. The retention periods will be determined considering the type of information collected, the purpose for which it is collected, applicable requirements, and the need to dispose of outdated and unused information as soon as reasonably possible within reasonable limits.

In light of applicable regulations, we keep records containing personal data of customers, account opening documents, communications, and anything else required by applicable laws and regulations.

We may rectify, supplement, or remove incomplete or inaccurate information at any time and at our sole discretion.

Legal Bases for Data Collection

Processing User's personal information (i.e., any information that could reasonably identify them; hereinafter referred to as "Personal Information") is necessary to fulfill our contractual obligations to the User and to provide our services, protect our legitimate interests, and comply with legal and financial obligations to which we are subject.

By using the Site, the User consents to the collection, storage, use, disclosure, and other processing of Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What Information We Collect?

We collect two types of data and information from Users.

The first type pertains to unidentified and non-identifiable information regarding a User (or Users) that may be available or collected through the use of the Site ("Non-Personal Information"). We are not aware of the identity of a User from whom Non-Personal Information is collected. The collected Non-Personal Information may include aggregated usage information and technical information transmitted by the device, including certain software and hardware information (e.g., the type of browser and operating system used by the device, language preferences, access time, etc.). This information is used to improve the functionality of our Site. We may also collect information about User activity on the Site (e.g., pages viewed, online navigation, clicks, actions, etc.).

The second type, Personal Information, refers to information that can personally identify a User, i.e., information that identifies an individual or can identify them with reasonable effort. This information includes:

• Device information: We collect personal information from devices, including geolocation data, IP address, unique identifiers (e.g., MAC addresses and UUIDs), and other information related to User activity throughout the Site.
• Registration information: When a User registers on our Site, they will be required to provide certain details such as name, email or physical address, and other information.

How We Receive Information About Users?

We receive personal information from various sources:

• When the User voluntarily provides personal data to register on the site.
• When the User uses our Site or accesses it in connection with the use of our services.
• From third-party providers, services, and public records (e.g., traffic analysis providers).

How We Receive Information About Users?

We receive personal information from various sources:

When the User voluntarily provides personal data to register on the site.

When the User uses our Site or accesses it in connection with the use of our services.

From third-party providers, services, and public records (e.g., traffic analysis providers).

How Information is Used? With Whom Do We Share It?

We do not transfer, sell, or share User information with third parties except as described in this Privacy Policy.

We may use information for the following purposes:

• Communicate with the User - send service notifications, provide technical information, and respond to any customer support issues.
• Communicate with the User and inform them of the latest updates and services.
• Perform analysis and statistics to improve the Site.
• Provide targeted advertisements when the User uses our Site (more information under "Advertisements").
• Market our websites and products (more information under "Marketing").

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our subsidiaries, affiliated companies, and collaborators.

Apart from the purposes listed in this Privacy Policy, we may disclose Personal Information to our trusted third-party providers, who may be located in various jurisdictions worldwide, for the following purposes:

• Hosting and operating our Site.
• Offering the User our services, including a personalized view of our Site.
• Storing and processing such information on our behalf.
• Providing the User with advertisements and assisting us in evaluating the success of our advertising campaign and helping us recalibrate the target audience.
• Offering the User Marketing offers and promotional materials related to the Site and services.
• Conducting research, technical diagnostics, and analysis.

We may also disclose information in good faith if we believe that doing so is helpful or reasonable to:

• Comply with applicable laws, regulations, legal processes, or government requests.
• Enforce our policies (including the Contract), including investigations regarding potential violations.
• Investigate, detect, prevent, or take action regarding illegal activities or other unlawful actions, suspected fraud, or security issues.
• Establish or exercise our rights to defend against legal claims.
• Prevent harm to the rights, property, or safety of us, our customers, Users, or third parties.
• To collaborate with law enforcement and/or if we deem it necessary to enforce intellectual property or other legal rights.

Cookies

We and our trusted partners use cookies and other technologies in our services when the User visits our Site or accesses our services.

A "cookie" is a small text file that a website assigns to the device while the User is viewing a website. Cookies are very useful and can serve various purposes, such as navigating efficiently between pages, enabling certain features automatically, remembering preferences, and making the interaction between the User and our services easier and faster. Cookies are also used to ensure that advertisements displayed are relevant to the User and their interests and to compile statistics on the use of our services.

The Site uses the following types of cookies:

• "Session cookies," which are only temporarily stored during a browsing session to allow the normal use of the system and are deleted from the device when the browser is closed.
• "Persistent cookies," which are read only by the Site, saved on the computer for a defined period, and are not deleted when the browser is closed. These cookies are used when we need to identify the User for repeat visits, such as allowing us to store their preferences for subsequent access.
• "Third-party cookies," set by other online services that run content on the page being viewed, such as analytics companies that monitor and analyze our Web access.

Cookies do not contain all the information that personally identifies the User, but the Personal Information we store about them may be linked to the information stored in cookies and obtained from them. The User can remove cookies by following the instructions provided in the device's preferences. However, if they choose to disable cookies, some features of our Site may not work correctly, and the online experience may be limited.

We use a tool based on Snowplow Analytics technology and Google Analytics (GA4) to collect information about Site usage. The tool collects information such as how frequently Users access the site, which pages they visit when they do, etc.

The tool does not collect any personal information and is used solely by our hosting and Site management service provider to improve our Site and services.

Use of Script Libraries (Google Web Fonts)

To present our content correctly and graphically pleasingly in all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to the browser's cache to avoid being loaded multiple times. If the used browser does not support Google Web Fonts or does not allow access to them, the contents will be displayed in a default font.

The use of script or font libraries automatically establishes a connection with the library operator. In theory, it is possible - but currently unclear if and to what extent - that these library operators collect data for specific purposes.

The privacy policy of the Google library operator is available here: https://www.google.com/policies/privacy.

Collection of Third-Party Information

Our policy exclusively applies to the use and disclosure of information collected from the User. To the extent that the User discloses information about themselves to other parties or sites on the Internet, different rules may apply to the use or disclosure of the information transmitted to them. Therefore, we encourage Users to read the terms and conditions and privacy policy of each third party to which they choose to disclose their information.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals who do not work for us and whom we do not manage, including third parties that may disclose information as described in this Privacy Policy.

How We Care for the Information?

We place great importance on implementing and maintaining the security of the Site and user information. We have adopted industry-standard policies and procedures to ensure the security of the information we collect and store, prevent unauthorized use of such information, and require each third party to comply with similar security requirements in accordance with this Privacy Policy. Although we have taken all reasonable steps to safeguard the information, we cannot be responsible for the acts of those who manage to gain unauthorized access or misuse our Site, and we do not provide any guarantee, expressed, implied, or otherwise, that we will prevent such access.

Data Transfer Outside the European Economic Area (EEA)

Note: some data recipients may be located outside the European Economic Area.

In such a case, we will transfer data only to countries approved by the European Commission as providing an adequate level of data protection, or we will enter into legal agreements to ensure an adequate level of data protection.

Advertisements

We may use third-party advertising technologies to display advertisements when the User accesses the Site. These technologies use customer information related to the use of Services to provide advertisements (e.g., placing third-party cookies on the User's web browser).

The User can deactivate many third-party advertising networks, including those managed by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information on this practice by NAI and DAA members and the choices regarding the use of such information by these companies, including how to opt-out of third-party advertising networks managed by NAI and DAA members, visit their respective websites: http://optout.networkadvertising.org/#!/  and http://optout.aboutads.info/#!/. 

Marketing

We may use Personal Information such as name, email address, phone number, etc., internally or using third-party collaborators to provide the User with promotional materials related to our services, which we believe may be of interest to them.

Respecting the User's right to privacy, such marketing materials will include means to opt-out of receiving further marketing offers from us. If the User unsubscribes, we will remove their email address or phone number from our marketing distribution lists.

Note: even if the User unsubscribes from receiving marketing emails from us, we may send them other types of important email communications without providing the opportunity to opt-out. Such communications may include customer service announcements or administrative notices.

Corporate Transactions

We may share information in the event of a business transaction (e.g., sale of a significant part of our business, a merger, consolidation, or sale of assets). In such a case, the acquiring or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We are aware of the importance of protecting children's privacy, especially in an online environment. Under no circumstances do we allow minors to use our services without the prior consent of a parent or legal guardian. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that a minor has provided us with Personal Information without their consent, they must contact us at contact@isobenessere.com.

Updates or Changes to this Privacy Policy

We reserve the right to periodically modify or revise the Privacy Policy; material changes will be effective immediately upon displaying the updated Privacy Policy. The last revision will be stated under the "Last Update" section. The continued use of the Platform following the notification of such changes on our website constitutes acceptance and consent to such changes to the Privacy Policy and agreement to comply with its terms.

Newsletter Subscription

By completing the request forms on our website, you may be automatically subscribed to our free newsletter service. However, we want to reassure you that you have full control over your subscription. You can unsubscribe at any time by clicking on the unsubscribe link provided in every email you receive from us. We are committed to keeping the service free, and it will remain so. Your privacy is important to us, and we will never share your email address with third parties without your consent.

How to Contact Us

For any general questions about the Site or the information we collect about the User and how we use it, you can contact us at contact@isobenessere.com.

ISO BENESSERE S.R.L.

Via Dalmazia, 26 00043 Ciampino (RM) - Italy

Tax code and VAT number: IT16813381007

Company Register of Rome - Registration number: 1677632

Last Update 27/06/2023